Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us
Payments
Your payment is secure and your information always remain private. All information is encrypted form to ensure the overall security of all sensitive information.
Returns
We would be unable to change or cancel an order once it has been placed.
If your online order is not as expected, please contact us
If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible for assistance.
Notify us by e-mail of your intention to return an item, and the reason for the return. If you suspect a manufacturer's defect, please send a photo of the defect by e-mail. Include your name, order number, proof of purchase, and indicate if you would prefer a refund or store credit. You can send it to Cto. Santorini 33, Lomas de Angelópolis 3, Ocoyucan, Puebla, México, 72850.
Shipping
We ship worldwide.
After your order has been processed, please allow 10-12 days for your order to arrive (varies by location). (However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster, safer delivery!)
First double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don’t see anything, wait until the end of the next day, because some carriers’ electronic systems may show the package as delivered, even when it’s still on the way. Still no luck? Call the carrier with your tracking number for more information.
If the carrier is unable to provide a resolution please contact our Customer Care Center.
Uncategorized
Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information. You will then be able to track your order through the tracking link on the email or by logging in to your account